MAIA

Category: Review

  • MAIA Cognitive at the Expo Relación Cliente 2023

    MAIA Cognitive at the Expo Relación Cliente 2023

     

    Last Wednesday, November 23, MAIA Cognitive was presented for the first time at the Expo Relación Cliente 2023.

    Held at Kinepolis Ciudad de la Imagen, Madrid, the ExpoRC23 is an event of reference in the sector in which a wide audience around the Customer Experience (CX) meets.

    BPOs, technology providers and clients meet to share different perspectives on the latest news, solutions, services and methodologies available for customer interaction and management, as well as to create collaboration networks with the main companies in the sector.

    Around 1400 attendees, 82 sponsors and up to 80 speakers. This was the framework for MAIA’s public debut.

     

    MAIA a new generation of AI for Customer Experience
    MAIA a new generation of AI for Customer Experience

    MAIA presents itself to the public at ExpoRC23

    This is the first time that a live demonstration of MAIA Cognitive has been given to such an audience.

    A surprising presentation in which MAIA was interacted with, in real time, and in which it answered questions such as how many languages it speaks, how it differs from an agent and which numbers were going to be drawn in the lottery.

    MAIA not only answered these questions, but also commented on its ability to learn and evolve hand in hand with the technical team that makes up the Digital Services & Innovation area.

    This team is dedicated to the creation of advanced Artificial Intelligence (AI) products, its main focus being Natural Language Processing (NLP), with a clear objective: to develop sophisticated solutions that optimize the interaction between people and technology.

    Undoubtedly, a powerful presentation that generated contained emotion among attendees, who saw the interaction with MAIA in real time; unlike the presentations that in this kind of events are usually pre-recorded or on video.

    We share with you an extract of that moment when interacting with MAIA.

     

    As introduced during the presentation “MAIA is an AI for application in specific domains”, in this case Customer Care, but it can be adapted to different use cases.

    If you want a demo, or bring your use case, please contact us here.

     

  • MAIA Cognitive at Jump2Digital 2023

    Jump2Digital reference event

     

    Last November 17th, Miguel Castanedo, Head of Digital Services & Innovation at Majorel (Teleperformance company), gave a talk on “AI in our daily life” and participated in an interview on Twitch on the Jump2Digital channel.

    Jump2Digital is an event of the Mobile World Capital Barcelona, which is held in Barcelona every year and is intended for young professionals to approach the digital sector. Since its first edition, it has become the epicenter where digital opportunities and new professionals converge. Its 2023 edition was not only an event, but an experience.

    During the event, a wide range of activities were developed to boost careers in the digital sector:

    • Workshops that attracted more than 7,000 attendees in search of knowledge,
    • A dynamic speed dating that led to more than 800 meetings and job interviews,
    • The hackathon was attended by more than 100 participants and 10 companies, who challenged their limits and collaborated to unveil innovative digital solutions,
    • And that was not all, up to 200 mentorships were held, guided by industry experts, who provided their knowledge and guidance.

    However, the experiences did not end there….

    Artificial Inteligence (AI) very present in almost every speaker’s participation.

    Up to 40 presentations were part of the busy and interesting agenda of the event in which AI and how it is impacting the labor market and digital professions were recurrently discussed.

    During his talk, Miguel Castanedo, spoke about how we are surrounded by countless devices. And how AI algorithms are integrated on these to give us recommendation of series to watch, suggest the restaurant that we could try, or the next trip we could do according to what we see and follow in the RRSS.

    Likewise, he explained that to work in something related to digitalization or Artificial Intelligence, it is not necessary to have studied Engineering.

    An Engineering degree helps to find a job as a programmer more easily, but companies should look for people who have knowledge of programming and humanities. And the main reason is because it facilitates, both, teamwork and approaching problems from a different perspective.

    Castanedo explained, how the MAIA Cognitive team is a multi-skilled team with people with diverse backgrounds and the same goal, to enjoy their work.

    In the talk he also talked about the importance of motivation and how it is very important for a high performance team, motivation and curiosity, in order to achieve very high goals.

    Finally, he highlighted that the development of MAIA Cognitive, had been made possible by the team that made up its Digital Services & Innovation department. A very young team but with the desire to achieve great things.

     

    Undoubtedly Jump2Digital became a meeting place to talk about innovation, AI, future professions and do a lot of networking.

    If you want to know how MAIA Cognitive is an innovative technology, contact us here.