How can conversational AI contribute to HR work?


There are more and more technological tools that allow managing talent and internal communications in Human Resources teams, being able to identify and develop the people who lead their teams towards the established organizational goals. Can you imagine all that a Conversational AI or intelligent conversational assistants can do in your company?

During the last few years, Artificial Intelligence has positioned itself as an indispensable tool to make the internal management of companies more efficient and, as expected, the optimization of human resources management is no exception.

Intelligent conversational assistants can enhance the efficiency of selection processes, employee care, data analysis, communications, retention and training processes, among others.

If you want to know more details about Conversational AI you can read our article: What is Conversational AI and how did we get here?


Conversational AI such as MAIA can boost job performance and improve the experience in the corporate environment.


Among the possible uses of conversational AI in HR, the following stand out:

Recruitment and Selection

Conversational assistants can assist in reviewing resumes, scheduling interviews, conducting candidate satisfaction surveys and managing candidate communications.

Employee onboarding

Conversational AI facilitates the onboarding process for new employees. It provides information on company policies and procedures, delivers necessary documents, and answers common questions that have historically been handled manually by people.

Training and development

Intelligent conversational assistants can offer information on training programs, provide development materials, and track employee progression in their professional development.


Benefits and compensation management

Assistants can answer benefit questions, provide flexible compensation information, assist with enrollment in benefit plans, and track employee applications.


Time management and attendance

Conversational assistants have the ability to help employees, for example, request vacation time, record hours worked, and resolve questions about time and attendance policies.

Troubleshooting and frequently asked questions

Attendees can provide answers to common employee questions, such as company policies, leave request procedures and more.

Performance evaluation and feedback

Assistants can help in gathering feedback from employees on their performance evaluations, facilitating the feedback process between employees and supervisors.

Internal communication

Attendees can send event reminders, important announcements and personalized messages to employees, improving internal communication.

Documentary management

A conversational AI makes it possible to access organizational documents in a simple and structured way without the need for infinite and complex searches. They provide quick, simple and accessible information.


What are the benefits of Conversational AI within HR?

Intelligent conversational assistants brings many benefits to HR teams, some of the most prominent:

  • Improve employee experience and engagement.
  • Allows for a higher participation and response rate in the team.
  • Time optimization.
  • Improved internal communication.
  • Traceability of interactions to anticipate scenarios.
  • Assists in the detection of behavioral patterns, such as Burnout¬†syndrome.

We can conclude that conversational AI is currently a tool with great benefits for companies and their teams. By incorporating these innovations, organizations can stay ahead of the curve in an ever-changing business environment.

Do you want to take the management of your teams and their communications one step further?

Anticipate with #MAIACognitive.