Tag: Customer Experience
7 reasons to incorporate AI into your customer service strategy
The year 2023 will be remembered, among other milestones, for the launch of the GPT-4 model. The emergence of Artificial Intelligence (AI) has brought about a revolution in all sectors and in all areas of life. And the Customer Experience sector is no exception. AI has become an indispensable tool for process optimization and why […]
Coexistence of conversational assistants and agents
AI is here to stay In recent times much has been said about the possibility that AI will replace jobs and that we are easily replaceable. The world of customer service and the contact center has been no exception, but… How much truth is there in this? Do we opt for Conversational Assistants or Agents? […]
MAIA Cognitive at the Expo Relación Cliente 2023
Last Wednesday, November 23, MAIA Cognitive was presented for the first time at the Expo Relación Cliente 2023. Held at Kinepolis Ciudad de la Imagen, Madrid, the ExpoRC23 is an event of reference in the sector in which a wide audience around the Customer Experience (CX) meets. BPOs, technology providers and clients meet to […]
AI and the transformation of the CX in Banking (I)
Finance is a fundamental part of our daily lives, and of course, banking services are essential in modern society. In recent years, technology has transformed the banking industry and the way we relate to it. Artificial Intelligence (AI) and the transformation of the Customer Experience (CX) in Banking are closely related. Evolution of the Banking […]